Privacy Policy

Introduction

This privacy policy is used to inform users of Moon Innovations’ website, especially customers purchasing the Solar Smart Inverter System, about how their personal and system data will be collected, used, and protected. We are committed to protecting your privacy and ensuring that your data is handled securely and responsibly.

Information We Collect

We collect both personal and system data to enhance the performance and functionality of our Solar Smart Inverter System. The information collected includes, but is not limited to:

Personal Information:

Name
Phone number
Email address
Contact details for customer support purposes

System Data:

Solar inverter performance data
Telemetry data from the system (operational metrics)
GPS location data of solar system components (for monitoring and maintenance)
Usage data related to security surveillance

How We Use Your Information

We use the collected information to:

Provide and improve our services, including solar electricity, WiFi internet access, and AI-based security surveillance.
Monitor and optimize the performance of the Solar Smart Inverter System.
Provide real-time system telemetry and performance updates.
Ensure that the security surveillance system is functioning optimally and address potential threats.
Respond to customer inquiries and provide technical support.
Send updates on system upgrades, maintenance schedules, and product-related news.

Data Security

We take your privacy seriously and use advanced security measures, including encryption, to protect your personal information and system data. We regularly update our security practices to protect against unauthorized access, alteration, disclosure, or destruction of personal and system data.

Data Sharing and Retention

Third-Party Service Providers: We may share anonymized system data with third-party providers to help monitor and maintain system performance. Personal identifiable information is not shared with these parties without explicit user consent, except where required by law.
Retention Policy:We retain personal and system data as long as necessary to fulfill the purposes outlined in this policy. Users can request the deletion of their personal data at any time by contacting us at holla@mooninnovations.io.

Upon receiving a deletion request, we will delete the user’s personal data within 90 days. After this period, the data will be permanently removed. Some information may be retained as required by law or for legitimate business purposes, but personal data will not be kept longer than necessary.

User Consent and Data Control

By using our services, you consent to collecting and using your data as described in this policy. You have the right to opt in or opt out of certain types of data collection, such as GPS location tracking, by adjusting your preferences or contacting us directly at holla@mooninnovations.io.

Cookies and Website Tracking

Our website uses cookies and similar tracking technologies to enhance user experience, track purchase history, and personalize content. You can choose to disable cookies through your browser settings, although this may affect your experience using our website.

Contact Us

If you have any questions or concerns about this privacy policy or the way your data is handled, please contact us at:

Email: holla@mooninnovations.io
Address: No. 7 Ibiyinka Olorunbe Close, Victoria Island, Lagos, Nigeria